FAQ

What countries do you ship to?

  • We currently ship to Australia, Canada, United Kingdom and USA

What is the Shipping cost?

  • Delivery and shipping is FREE to all countries

When will I receive my order?

  • Australia: 13 - 20 days
  • Canada: 16 - 26 days
  • United kingdom: 15 - 35 days
  • USA: 8 - 17 days

What do I do if I never received my order?

  • Please contact us as soon as possible and we will do all we can no locate your missing order. If your order cannot be located we will dispatch you a new item, for no further cost, or refund you for the missing order.

What If I am not happy with the product I receive?

What do I do if I received a defective or damaged order?

  • We will happily replace your order if defective or damaged. If you need to exchange it for the same item, send us an email at admin@hybridtrip.com and send the faulty item to: Hybridtrip, 23 Woodville Road, Birkenhead, CH42 9LX, United Kingdom. Please see our full refund policy - https://hybridtrip.com/policies/refund-policy